Privacy Policy

This privacy policy explains how Coln Clearances ("we", "us", "our") collects, stores and uses the personal information you give us when you request a quote or use our house clearance services in Cheltenham and the Cotswolds.

1. Who we are

Coln Clearances is a family-run house clearance business based at Star Lodge, Montpellier Dr, Cheltenham GL50 1TY. You can reach us on 01242 830849 or at info@colnclearances.co.uk.

2. Information we collect

When you contact us for a quote or book a clearance, we ask for the information we need to help you:

• Your name and contact details (phone, email, postal address of the property to be cleared)
• Details of the clearance job you need (property size, contents, timing, access)
• Photographs or video you send us to help produce a quote
• Communication history with our team by phone, email or web form

Payment is usually taken on completion by cash, bank transfer or card. We do not store card details ourselves.

3. How we use your information

• To prepare a quote and confirm your booking
• To arrange access to the property on the day
• To send you our completed-job photos and any waste transfer documentation
• To reply to your questions and follow up on our service
• To meet our legal obligations as a Licensed Waste Carrier (record-keeping)

4. Sharing your information

We do not sell your information. We may share it with:

• Solicitors, executors or estate agents where you have asked us to coordinate with them
• Licensed recycling and WEEE partners as required by our waste carrier duties
• Charities, only when you have asked us to donate specific items
• Regulators (the Environment Agency, HMRC) where required by law

5. How long we keep your information

We keep quote records and job details for six years to comply with UK tax law and our waste carrier record-keeping duties. You can ask us to delete anything not covered by those obligations at any time.

6. Your rights under UK GDPR

• The right to see the personal information we hold about you
• The right to have it corrected if it's wrong
• The right to have it deleted, where we're not required to keep it
• The right to object to how we use it
• The right to complain to the Information Commissioner's Office (ICO) at ico.org.uk

7. Cookies and this website

This website uses only the cookies needed to function correctly (for example, remembering your preferences on the site). We do not use tracking cookies for advertising. If we ever add optional analytics, we will ask for your consent before setting them.

8. Security

We take reasonable steps to keep your information secure, including encrypted email storage and controlled access to our booking records. No system is perfectly secure, but we handle your information carefully.

9. Contact us about this policy

For any privacy questions, or to exercise any of your rights above, email info@colnclearances.co.uk or phone 01242 830849. Please put "Privacy Policy" in the subject line so we can respond quickly.