FAQ
The questions we get asked most often
If you can't find your question below, call Ian on 01242 830849, or drop us an email. No question is too small.
Pricing & cashback
How does your cashback scheme work?
We use years of auction experience to identify items in your clearance with genuine resale value, then subtract that value directly from your quote. In some cases the offset covers the entire cost, making the clearance free.
How much does a house clearance cost?
Every clearance is a fixed, per-job price based on an individual assessment, either a free on-site visit or photos you send us. The final quote can be reduced by the resale value of items and by our curbside discount. There are no hidden fees.
How the day works
How quickly can you clear a property?
Clearances can often be booked and completed within 24 to 48 hours, and we can respond at short notice for urgent probate, sale or rental deadlines. We serve Cheltenham and the wider Cotswolds, Monday to Saturday, 8am to 6pm.
What happens to the items you remove?
We recycle a guaranteed 90% of everything we clear, divert 100% of mattress components from landfill to specialist recyclers, and donate usable goods to local charities on request. Very little ends up as landfill waste.
Do I need to be there on the day?
No. Many of our customers live away from the property, especially with probate clearances. Ian can meet you once, arrange everything, and send photos of the completed job so you have peace of mind without travelling.
Licensing & insurance
Are you licensed and insured?
Yes. Coln Clearances is a Licensed Waste Carrier with full public liability insurance and WEEE certification, and we comply with Health and Safety at Work regulations. Everything we remove is disposed of responsibly.
Areas & coverage
Which areas do you cover?
We are based in Cheltenham and serve the whole of Gloucestershire and the wider Cotswolds, including Charlton Kings, Prestbury, Leckhampton, Cirencester, Tewkesbury, Bishop's Cleeve and Winchcombe. If you're unsure, just ask, we're usually happy to travel.
What we take
What can you take away, and what can't you?
We clear furniture, appliances, general household and office contents, garden furniture, greenhouses and sheds. We do not take grass cuttings or hedge trimmings. Hazardous items like chemicals, gas bottles and WEEE are handled separately under our licence.
Booking within 24-48 hours
Still have a question?
If your situation is unusual, we've probably seen it before. Give Ian a call, or send us photos.
Fixed price, no hidden fees
Cashback on saleable items
90% recycled, minimal landfill